AdLand Suit is Dan Shute, a Board Account Director at Delaney Lund Knox Warren, a top ten London Advertising Agency. This is where I write about the life of a Suit - which can include pretty much anything. Delaney's didn't know I was doing this, but they do now. They still don't agree with everything I say though. They'd also probably rather I swore less.

Tuesday, 12 May 2009

Every Bathroom Needs A Door


So - picture the scene. It's 6am, and I'm rudely woken by persistent ringing of my doorbell. Somewhat bleary-eyed, I don my dressing gown and make my way to the door, to be confronted by the 6"7 bearded man who has been leading the merry troupe of cowboys that have spent the previous three weeks fitting a new bathroom. Somewhat bizarrely, given that he'd just woken me up, he doesn't look happy.

"Why have you made me come round again?" he asks, somewhat abruptly.

"Erm... Well, I was hoping you'd be able to finish off the bathroom..." I mumbled, in what I hoped was a conciliatory tone.

(From this point on I'll leave out the 'erms', 'ahems' and 'ahs', else we'll be here all day.)

It turned out I'd missed the target with the reconciliation. He wasn't pleased.

"What are you talking about? The bathroom's finished. It's beautiful!"

By now we were striding through my flat, heading for the bathroom in question. Well, he was striding - I was shuffling along in his wake.

"Look! Look! It's beautiful! Look at the shower, and the bath! Look at the tiles! It's beautiful!"

"Yes, but..."

"Look at the heated towel rail - it's a beautiful thing!"

By this point I was starting to grudgingly admire his ability for seeing beauty in the most tediously functional of things - but I wasn't to be swayed.

"Yep, and I love it, but that's not really the point - where's the sodding door?"

And he looked at me, slightly suspicious, slightly crestfallen (presumably because I'd failed to appreciate the beauty of a gaping door-frame) and suddenly sullen.

"We never talked about a door. We never said it would have a door."

And I'll leave the story there, and jump to the point - of course we'd talked about a door. Every bathroom needs a door. My bathroom, prior it its renovation, had a door: the door that was now supposed to be hanging in the (beautiful) doorframe; the door that, it transpired, had been mistakenly lobbed in a skip a week earlier. And because I'm a fastidious Suit, I'd kept record of all the conversations we'd had and emails we'd exchanged, and was able to call his (much less physically imposing) boss later that day, and make him come round the following day, with a new door, which he duly fitted. So don't worry about me or my bathroom - we're just fine.

The point, though, is this: keep notes, follow up calls with emails and however you refer to or structure them, produce contact reports. Because there will come a day (and eventually, believe me, there will come several) when you'll be glad that you did.

5 comments:

Daisy said...

wow, just read a post on limited edition toilet paper and now one on a doorless bathroom, the world is changing indeed!

On a serious note, I do agree that it helps to keep a paper trail, if not for anything else I do it for my sanity. It has helped me in the past.

Anonymous said...

Interesting post Mr.Suit, although I was anticipating a slightly different conclusion. Something along the lines of... no matter how many times you look at something and think it looks cool/beautiful etc, there's a chance you'll miss the upside down logo, extra arm or some other glaringly obvious bigger issue.

Suppose your conclusion makes sense though too.

andrea nastase said...

Clearly a hippie. Bathrooms don't need doors. Online profiles don't need passwords. Blackberries don't need locking codes. Limousines don't need opaque glass. Politicians don't need immunity! Let the world be free! Who needs privacy?! It all starts with simple things, like doors.

Dean Harvey said...

Loved this and redistributed to my team. How many times have I waxed lyrical about the importance of taking notes.......nuff said really.

AdLand Suit said...

Thank you, Dean - glad you found it of use.